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I receive a call from the general manger Kevin Harrison.
He asked what he could do and I explained the issue again.
Today is 1/6/18 and I’ve yet to get my counter tops that’s been sitting in Holiday City Ohio waiting on a full truck to the Livonia MI store.
Its,been done since 12/27/17 when I spoke with Betty and should have made it here on time but A &- contractor trucking is waiting on a full ride/truck…I could have driven the 3/4 hours for my item.
he tells me that it will ship and be in the store by 11-17-17 , this did not happen , I never got a follow from the store to tell me if the vanity made it in on Friday 11-17-17 so I called and asked to speak to Robert , he then states that the vanity top will not be in the store till the 11-27-17 , at this time I very !!!
upset I ask Robert to follow up with me the day drops in the store so that I can get it in . so my wife then gets a email saying the vanity will be in on the 27th and I can pick it up .
I ordered a Vanity top for my bath room on 9-30-17 when it came in the holes were drilled wrong.The Menards corporate office is still located in Eau Claire, WI.Tagged as: Menards address, Menards complaint desk, Menards complaints, menards corporate address, Menards corporate office headquarters, Menards customer complaints, menards headquarters, Menards home office, menards main office, Menards office address, Menards office email, Menards office fax, Menards office phone, Menards office phone number Hi, Ordered counter tops on 12/16/17 with estimates of 12/30/17.I go to the store and pm and wait 1hour and 30mins for the agents to find this vanity top , when I get it home the vanity top is the wrong color and now has no holes in it .so I call back to the store and asked for Robert I explained to him that this one is not only the wrong color but has no holes drilled into it , he never once apologized ,he said there is nothing he could do expedite this , basically he was trying to blow me off and offered no type of resolve and that all he could do is reorder and he could not give me a lead time on how long this would take , I then asked for the General managers name and that he should try calling him that night and explain the situation and see if he could do something about this and have him call me first thing in the morning on 11-28-17.